88 Malaysia Privacy Policy – Player Data Protection

88 Malaysia is an online sports betting and casino platform operating in Malaysia. We are the data controller responsible for all personal information you provide to us when registering, using our services, or contacting our customer support.

This Privacy Policy applies to all users 88 Malaysia includes registered members, website visitors and any individual who interacts with our platform in any capacity. This covers all services we offer — football betting (Malaysia Super League, EPL), cricket, badminton, slots, progressive jackpots, lottery and Live Casino.

We take privacy responsibilities seriously because we understand the importance of protecting financial and personal information within the context of a betting platform. Your trust is the most valuable asset to 88 Malaysia — and privacy protection is a fundamental part of that trust.

88 Malaysia collects several categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of each data type:

Account Registration Data:

• Full name (as per MyKad)
• Malaysian phone number
• Active email address
• Date of birth (for 18+ age verification)
• Username and password (stored in encrypted form)

Financial Transaction Data:

• Deposit and withdrawal records in Malaysian Ringgit (RM)
• Payment method used — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, or CIMB Clicks
• Transaction reference number and timestamp
• Betting and winnings history (for service and legal compliance purposes)

Technical & Usage Data:

• Device IP address
• Browser type and version
• Device operating system (iOS, Android, Windows)
• Pages visited and session duration
• Cookie and session tracking data (see Section 6)

Identity Verification (KYC) Data: For withdrawal processing or in cases deemed necessary from a security standpoint, we may request documents such as a copy of your MyKad or other supporting documentation. These documents are stored with full encryption and are accessible only to authorised personnel.

The personal data we collect is used solely for lawful, stated purposes. 88 Malaysia process your data on the following bases:

We will not use your data for any purpose beyond those stated above without first obtaining your fresh consent. If you previously agreed to receive marketing communications but later wish to stop, you may withdraw that consent at any time by contacting us or clicking the "unsubscribe" link in any email we send.

88 Malaysia does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited circumstances where we need to share data with certain parties in order to operate our services:

• Payment Service Providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX) and CIMB Clicks require basic transaction information to process your payments. Data shared is the minimum necessary for transaction completion only.
• Game Providers: Playtech, Evolution Gaming, Pragmatic Play, PG Soft, Play'n GO, and Spadegaming receive session data without full identifying information in order to operate the games you play.
• Identity Verification Provider: During the KYC process, your documents may be reviewed through an approved third-party verification system that is bound by strict confidentiality agreements.
• Legal Authority: If required by Malaysian law or a valid court order, we may be obligated to disclose certain data to law enforcement agencies. We will not disclose more than what is legally required.

All third parties we work with are bound by Data Processing Agreements that require them to protect your data to a standard equal to or higher than our own. We select our partners carefully and review their privacy practices on a regular basis.

88 Malaysia implement multiple layers of technical and organisational safeguards to keep your personal data secure at all times:

• 256-bit SSL Encryption: All communications between your browser and our servers are encrypted using TLS/SSL 256-bit — making interception virtually impossible without the correct key.
• Data Encryption at Rest: Sensitive data stored in our databases — including passwords and financial details — is stored in encrypted form using the latest industry-standard algorithms.
• Internal Access Controls: Only specifically authorised staff may access player personal data, and all such access is logged and regularly audited to detect any unauthorised use.
• Two-Factor Authentication (2FA): Our internal systems that handle player data are protected by multi-factor authentication, preventing unauthorised access even in the event that staff credentials are compromised.
• Regular Vulnerability Scanning: We conduct regular penetration testing and vulnerability scanning carried out by independent third-party security experts.
• Secure Data Centre: Our data is stored in data centres with recognised physical and digital security certifications.
• Regular Data Backups: Regular data backups ensure your information is never lost in the event of a technical failure.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You can help protect your account by using a strong and unique password, not sharing your login credentials with anyone, and notifying us immediately if you suspect any suspicious activity on your account.

88 Malaysia uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login, session management and security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand which pages receive the most visits and where users may encounter difficulties, so we can make improvements. This data is collected in aggregate and does not identify you individually.
• Functional Cookies: Saving your preferences such as language, display settings and game preferences so you do not need to reset them every time you log in.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login session while browsing the platform.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the platform 88 Malaysia. We recommend keeping essential cookies enabled for the best gaming experience.

As a player 88 Malaysia, you have clear and enforceable rights over your personal data. The following are the six core rights we fully uphold:

To exercise any of the above rights, please submit a written request to support@88malaysia.site with the subject line "Privacy Rights Request" and specify the particular right you wish to exercise. We do not charge any fee for standard requests and will respond within 14 business days.

88 Malaysia strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect, process or store any personal data from minors.

During registration, we request your date of birth and use this information to reject registrations from individuals under 18 years of age. However, if we discover or are informed that we have inadvertently collected data from a minor, we will take immediate action to:

• Immediate closure of the account in question
• Deleting all data collected in relation to that individual
• Freezing and returning any associated funds
• Notify the guardian or parent if their contact details are known

88 Malaysia may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Whenever changes are made, we will:

• Updating the "Latest Version" date at the top of this document
• Notifying you by email (for material changes) at least 7 days before the changes take effect
• Displays in-platform notifications for a set period following the change
• Retaining previous versions of this Privacy Policy for your reference if needed

Continued use of the platform 88 Malaysia after the updated Privacy Policy takes effect will be considered acceptance of those changes. If you disagree with any changes made, you have the right to close your account and request deletion of your personal data — a right we will never obstruct.

For changes involving new ways of using your data that require your consent, we will actively obtain fresh consent before initiating such processing — not merely notify you after the change has taken effect.

For any questions, concerns, or requests relating to this Privacy Policy and the protection of your personal data at 88 Malaysia, you may reach us through the following channels:

For issues related to terms of use, please refer to Terms & Conditions us. For responsible gambling-related concerns, visit Responsible Gaming. For general enquiries, please see Frequently Asked Questions us.